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CAESARS POCONO RESORTS EMPLOYEES RECOGNIZED WITH TOURISM ACHIEVEMENT AWARDS
– Team Members Ceil Termini and ‘Honest’ Phil Policare Honored by Pocono Mountain Visitors Bureau –
LAKEVILLE, PA – Caesars Pocono Resorts announced today that resort employees Ceil Termini and ‘Honest’ Phil Policare have received 2009 Tourism Achievement Awards in honor of their dedication and hard work. Awarded by the Pocono Mountain Visitors Bureau, Ceil Termini, Travel Planning Specialist, has been named Outstanding Tourism Employee of the Year and CXO (Chief eXcitement Officer) ‘Honest’ Phil Policare has been given the Lifetime Achievement Award.
“We strive to provide our guests with a fun and romantic experience and so much of what makes that possible is our employees,” said Eric Lansberry, Marketing Coordinator of Caesars Pocono Resorts. “We’re thrilled that two of our most dedicated team members have been recognized by the community for their outstanding achievements.”
Travel Planning Specialist Ceil Termini has worked at Caesars Pocono Resorts for almost 29 years. Since joining the resorts in 1980, Termini has performed several roles including housekeeping, financial management and her current role in the Customer Contact Center.
In 1993, Termini received the Caesars Pocono Resorts Martha Coccodrilli Award, an honor given to team members that exhibit excellent work habits above and beyond typical job responsibilities and place the experiences of our guests as top priority. Since joining the Customer Contact Center in 2004, she has earned numerous award designations including the Sales Achievement Award. In 2006, Termini received the company’s Top Revenue Producer Award selling over $1.4 million in suite reservations.
A 36 year veteran of Caesars Pocono Resorts, CXO (Chief eXcitement Officer) ‘Honest’ Phil Policare has entertained thousands of resort guests with activities ranging from bingo to deer feeding to paint-balling and more. Serving as the MC of many special on-property events, ‘Honest’ Phil goes above and beyond typical hosting responsibilities by forging connections with guests, helping to ensure that each couple who visits Caesars Pocono Resorts has a romantic and exciting experience.
At least half of all completed guest comment cards include positive feedback regarding ‘Honest’ Phil and how he enhanced their stay. Many couples even call ahead for Phil’s schedule to ensure that he’ll be available during their getaway. If he’s expected to be off-property, many wait to book their vacation.
A knowledgeable and attentive team-player, ‘Honest’ Phil personifies the energy and playful spirit of Caesars Pocono Resorts.
Caesars Pocono Resorts employs approximately 500 Team Members throughout three couples-only regional resort properties: Cove Haven Resort in Lakeville, PA, Paradise Stream Resort in Mount Pocono, PA and Pocono Palace Resort in Marshalls Creek, PA. For more information, visit www.CPResorts.com.
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About Cove Haven, Paradise Stream and Pocono Palace Resorts
The three couples-only resorts—Cove Haven Resort (Lakeville, PA), Paradise Stream Resort (Mount Pocono, PA) and Pocono Palace Resort (Marshalls Creek, PA) are the Pocono Mountains’ leading romantic properties, featuring unique accommodations and popular